Rapid Response System Monitoring
Technical Infrastructure:
THE FACILITY
Developed specifically for Rapid Response, our 40,000 square-foot facility:
* Is certified by both Underwriter Laboratories® and Factory Mutual®.
* Is protected at all times by:
- Analytic video surveillance integrated into three Digital Video Recorders
- Continually upgraded biometric access controls
- Multi-agency approved fail-safes.
REDUNDANT POWER SYSTEMS
* Dual digitally controlled Caterpillar diesel generators, supported by independent 1200 gallon fuel tanks, supply 1.2 megawatts of secure standby power.
* Two Liebert 150kVA Uninterrupted Power Supply units, wired into a dual-buss configuration, guarantee continuous and uninterruptible power.
- Each is independently capable of supporting the critical load of the facility.
NETWORK SECURITY AND CRYPTO-SERVER
The Company's advanced network security systems include:
* Dual IBM/Proventia Network Multi-Function Security Firewalls.
* Redundant Blue Ridge crypto-servers
- These create a VPN "cryptographic tunnel" for external remote access, providing some of the most advanced encryption in the world.
COMPUTER NETWORK REDUNDANCY
* Multi-layered alarm processing redundancy is built on a full gigabit fiber optic backbone.
* Workstations communicate via Cisco 2950 series hubs with redundant fiber optic links connected through two Cisco Catalyst 6509 core switches with duplicated processor and power options package.
* Ten IBM AIX servers with dual gigabit network cards and dual power supplies maintain real-time RAID 10 lockstep mirroring.
TELECOMMUNICATIONS
* The facility's Avaya Definity G3R Version 11 Telecommunications Server with critical reliability option has dual processors and redundant fiber optic links between carriers.
* The system's primary power source is DC, providing clean, reliable power.
* Use of multiple national and local service providers creates unsurpassed redundancy.
* Rapid's Multi T-3 circuits and SONET Ring architecture offer advanced mission-critical reliability with layered backup.
THE FACILITY
Developed specifically for Rapid Response, our 40,000 square-foot facility:
* Is certified by both Underwriter Laboratories® and Factory Mutual®.
* Is protected at all times by:
- Analytic video surveillance integrated into three Digital Video Recorders
- Continually upgraded biometric access controls
- Multi-agency approved fail-safes.
REDUNDANT POWER SYSTEMS
* Dual digitally controlled Caterpillar diesel generators, supported by independent 1200 gallon fuel tanks, supply 1.2 megawatts of secure standby power.
* Two Liebert 150kVA Uninterrupted Power Supply units, wired into a dual-buss configuration, guarantee continuous and uninterruptible power.
- Each is independently capable of supporting the critical load of the facility.
NETWORK SECURITY AND CRYPTO-SERVER
The Company's advanced network security systems include:
* Dual IBM/Proventia Network Multi-Function Security Firewalls.
* Redundant Blue Ridge crypto-servers
- These create a VPN "cryptographic tunnel" for external remote access, providing some of the most advanced encryption in the world.
COMPUTER NETWORK REDUNDANCY
* Multi-layered alarm processing redundancy is built on a full gigabit fiber optic backbone.
* Workstations communicate via Cisco 2950 series hubs with redundant fiber optic links connected through two Cisco Catalyst 6509 core switches with duplicated processor and power options package.
* Ten IBM AIX servers with dual gigabit network cards and dual power supplies maintain real-time RAID 10 lockstep mirroring.
TELECOMMUNICATIONS
* The facility's Avaya Definity G3R Version 11 Telecommunications Server with critical reliability option has dual processors and redundant fiber optic links between carriers.
* The system's primary power source is DC, providing clean, reliable power.
* Use of multiple national and local service providers creates unsurpassed redundancy.
* Rapid's Multi T-3 circuits and SONET Ring architecture offer advanced mission-critical reliability with layered backup.
DEALER SUPPORT:
From basic account activation and maintenance to complex account transfers, our highly experienced Dealer Support Team caters to your needs.
PERSONALIZED SERVICE
Rapid Response offers you a personalized approach to managing your customer base with constant quality assurance checks and 24-hour support backed by decades of customer service experience.
ONGOING ASSISTANCE
Upon partnering with Rapid Response, you will be assigned a Dealer Support Representative who will help you through the initial start-up, provide you with ongoing assistance, and keep you updated on our latest products and services.
N DEMAND ACTIVITY REPORTS
Providing you with another level of service and support, Rapid Response is the first in the industry to create a Signal Management Team specifically responsible for keeping watch over the signal traffic and providing on demand, multi-level activity reports.
From basic account activation and maintenance to complex account transfers, our highly experienced Dealer Support Team caters to your needs.
PERSONALIZED SERVICE
Rapid Response offers you a personalized approach to managing your customer base with constant quality assurance checks and 24-hour support backed by decades of customer service experience.
ONGOING ASSISTANCE
Upon partnering with Rapid Response, you will be assigned a Dealer Support Representative who will help you through the initial start-up, provide you with ongoing assistance, and keep you updated on our latest products and services.
N DEMAND ACTIVITY REPORTS
Providing you with another level of service and support, Rapid Response is the first in the industry to create a Signal Management Team specifically responsible for keeping watch over the signal traffic and providing on demand, multi-level activity reports.